These conditions are there to protect the rights and obligations of the tenant and the owner. It is therefore good to know these conditions in advance. This prevents disappointment for all parties.
Article 1: Booking order and payment
1.1 Every booking order is confirmed by means of an invoice.
1.2 The deposit is 50% of the total sum and must be paid within 5 days after receipt of the invoice.
1.3 The remaining payment must be made no later than 6 weeks before the start of the rental period. When booking within 2 weeks (in 2023 6 weeks) before the start of the rental period, you pay the total amount in one go. Please state the invoice number with every payment.
1.4 The booking is only final when the deposit has been received. In the event of late payments, we are entitled to cancel the reservation. Money already paid will not be refunded; the cancellation conditions then apply in full.
1.5 In 2022, a deposit of €250 must be paid for our accommodations. The deposit must be paid by bank transfer before entering the property. The deposit will be refunded within two weeks if the accommodation is left tidy. From 2023, no deposit will be requested for the lodges and belltents.
Article 2: Cancellation by the tenant
2.1 In the event of cancellation by the tenant, you must inform us in writing.
2.2 In the event of cancellation, you owe the following amounts:
2.2.1 In case of cancellation up to 28 days before the day of arrival: 50% of the total sum;
2.2.2 In case of cancellation from the 28th day up to and including the 14th day before the day of arrival: 75% of the total sum;
2.2.3 In case of cancellation from the 14th day up to and including the day of arrival: 100% of the total sum.
Article 3: Cancellation by the owner
3.1 If any circumstances require us to cancel the reservation made, we will inform the guest by email.
3.2 The amount already paid will be refunded immediately.
3.3 The lessor reserves the right to cancel a booking in the event of force majeure and natural disasters, without compensation for damage and the payments already made will not be refunded.
Article 4: Insurance and COVID-19
4.1 The guest is responsible for taking out travel and cancellation insurance. Check the coverage of this insurance. In case of cancellation we do not refund money.
4.2 We do not have any compensation for COVID-19.
Article 5: Liability
5.1 During your stay in our lodges or bell tents, you as a tenant are fully liable for the lodges or bell tents, the furnishings and all matters belonging to the stay. Damage caused by you and/or your fellow travelers must be fully reimbursed to us.
5.2 We are entitled in advance to hold the tenant liable after the end of the rental period, if the damage caused has not been paid or has not been paid properly. All related costs are for the account of the tenant named in the rental agreement.
5.3 The owner is in no way liable for damage and/or injury caused to tenants/users of the lodges or bell tents (including guests of the tenant). The tenant indemnifies the owner against all damage and/or injury caused to third parties.
5.4 The owner is not responsible for damage caused by natural disasters, attacks, strikes, acts of violence, accidents or theft.
5.5 Use of the playground equipment, the swimming pool and the river is at your own risk. It is also allowed to go on and around the animals at your own risk.
Article 6: Photos and videos
6.1 We regularly make visual material of the site, accommodations and activities for our website and social media channels. We are free to use this material for the website, social media and other commercial purposes.
Article 7: General provisions
7.1 The lodges and bell tents can be occupied on the first day of stay from 4 p.m. On the last day of your stay, the departure must take place at the latest by 10.00 am. An extra day may be charged for departures later than 10:00 am.
7.2 Under no circumstances is the tenant allowed to sublet the rented property or make it available to others.
7.3 It is not allowed to use/inhabit the standard lodges with more than 5 people, the group lodge with more than 8 people, the bell tents with more than 4 people and the XS bell tents with more than 2 people, unless prior express written permission obtained from the lessor.
7.4 The accommodations may not be used for celebrations and parties, unless prior express written permission has been obtained from the owner.
7.5 The tenant must take into account the environment and other holidaymakers and must at all times avoid nuisance or annoyance (eg loud music). Noise pollution in particular should be kept to a minimum between 11 p.m. – 8 a.m.
7.6 Visitors are not allowed to stay overnight without the express permission of the owner.
7.7 Dogs are only allowed after consultation with the owner. Bringing other pets must be discussed.
7.8 The tenant shall ensure that the accommodation is left broom clean. If, in the opinion of the owner, the accommodation has not been left tidy, part of the deposit will be deducted for the extra cleaning.
7.9 When leaving the accommodation, the tenant must ensure that all windows and doors (cloth/tarpaulin), lighting, all appliances and taps are closed/locked.
7.10 The tenant will inspect the accommodation after arrival and report any damage to the owner. During the stay, the tenant will immediately report any damage and/or necessary repairs to the owner.
7.11 The owner has the right to inspect the accommodation during the rental period if there is a reasonable suspicion that the tenant is handling the accommodation carelessly.
7.12 House rules present during the stay are an integral part of the rental agreement and must therefore be strictly observed.
7.13 In the event of non-compliance with the above rules, the rental agreement can be irrevocably terminated and canceled, without any right to compensation or refund of the rent.
7.14 Should a calamity result in legal proceedings, Dutch and/or Italian law will apply.