General Conditions

Search & Book

General Conditions

 

These conditions are there to protect the rights and obligations of the tenant and the owner. It is therefore good to know these conditions in advance. This prevents disappointments for all parties.

 

Article 1: Booking order and payment

1.1 Every booking order is confirmed by an invoice.

1.2 The down payment is 50% of the total amount and must be paid within 5 days of receipt of the invoice.

1.3 You must pay the remaining payment no later than 6 weeks before the start of the rental period. If you book within 6 weeks before the start of the rental period, you pay the total amount in one go. Please include the invoice number with each payment.

1.4 The booking is only final once the deposit has been received. If payments are not made on time, we are entitled to cancel the reservation. Money already paid will not be refunded; the cancellation conditions then continue to apply.

1.5 The deposit for the Villa is €600. The deposit will be refunded within two weeks if the Villa is left tidy.

 

Article 2: Cancellation by tenant

2.1 In the event of cancellation by the tenant, you must inform us in writing.

2.2 In case of cancellation you owe the following amounts:

2.2.1 In case of cancellation up to 28 days before the day of arrival: 50% of the total sum;

2.2.2 In case of cancellation from the 28th day to the 14th day before the day of arrival: 75% of the total sum;

2.2.3 In case of cancellation from the 14th day to the day of arrival: 100% of the total sum.

 

Article 3: Cancellation by owner

3.1 If any circumstance requires us to cancel the reservation made, we will inform the guest of this by email.

3.2 The amount already paid will be refunded immediately.

3.3 The owner reserves the right to cancel a booking in the event of force majeure and natural disasters, without compensation for damage and payments already made will not be refunded.

 

Article 4: Insurance and COVID-19

4.1 The guest is responsible for taking out travel and cancellation insurance. Check the coverage of this insurance. We do not refund money in case of cancellation.

4.2 We do not offer any compensation for COVID-19.

 

Article 5: Liability

5.1 During your stay in our accommodations, you as a tenant are fully liable for the accommodation or camping pitch, the furnishings and all matters belonging to the accommodation. Damage caused by you and/or your fellow travelers must be fully reimbursed to us.

5.2 We are entitled in advance to hold the tenant liable even after the rental period has ended, if any damage caused has not been paid for or has not been paid for properly. All associated costs will be borne by the tenant named in the rental agreement.

5.3 The owner is under no circumstances liable for damage and/or injury caused to tenants/users of the accommodations (including guests of the tenant). The tenant indemnifies the owner against all damage and/or injury caused to third parties.

5.4 The owner is not responsible for damage caused by natural disasters, attacks, strikes, acts of violence, accidents or theft.

5.5 Use of the playground equipment, swimming pool and river is at your own risk. Traveling on and around the animals is also at your own risk.

 

Article 6: Photos and videos

6.1 We regularly create images of the site, accommodations and activities for our website and social media channels. We are free to use this material for the website, social media and other commercial purposes.

 

Article 7: General provisions

7.1 The accommodations can be occupied on the first day of stay from 4 p.m. On the last day of stay, departure must take place no later than 10:00 am. For departures later than 10:00, an extra day may be charged.

7.2 Under no circumstances is the tenant permitted to sublet the rented property or make it available to others.

7.3 It is not permitted to use the standard lodges with more than 5 people, the group lodge with more than 8 people, the bell tents with more than 4 people, the XS bell tents with more than 2 people and the rooms with the indicated maximum number of people. / to live in, unless prior express written permission has been obtained from the owner.

7.4 The accommodations may not be used for parties or celebrations unless prior express written permission has been obtained from the owner.

7.5 The tenant must take the environment and other recreationists into account and must at all times avoid nuisance or annoyance (e.g. loud music). Noise pollution in particular should be kept to a minimum between 11 p.m. and 8 a.m.

7.6 Day visits must be discussed in advance with the owner and may not be delayed

 

 

We will be open from 29 March 2024 (Restaurant & Rooms) and 27 April 2024 (Glamping & Camping). The availability on our website is up-to-date. We don't work with a waiting list. If something becomes available, it will become available again in the calendar.